+91 989235150324/7 Support Center
At Alphaclozet, operated by Clovantis systems. We are committed to providing a seamless, reliable, and trustworthy shopping experience for our customers. We believe in fair treatment and transparent handling of all consumer concerns. Our Grievance Redressal Policy is designed to ensure that your issues are addressed quickly, professionally, and in compliance with applicable laws.
A grievance refers to any issue, complaint, or dissatisfaction arising from a product or service purchased through our platform for which a customer seeks a resolution. This may include concerns related to product quality or defects, incorrect or delayed deliveries, payment issues, problems with returns, refunds, or exchanges, dissatisfaction with customer service, or queries regarding our policies.
If you have a concern, we encourage you to contact our support team through the following process. First, visit the Help Centre or Contact Us section on our website or mobile app. Next, select the relevant category or topic related to your issue. Then, submit your grievance by providing all necessary details, including your order ID, a description of the issue, and any supporting documents or images. Once submitted, our support team will review your complaint and respond promptly.
If your concern remains unresolved or you are not satisfied with the resolution provided by our customer support team, you may escalate the matter to our designated Grievance Officer. In accordance with the Information Technology Act, 2000 and other applicable laws, Alphaclozet has appointed a dedicated Grievance Redressal Officer responsible for overseeing the complaint resolution process, ensuring fairness, and addressing unresolved or escalated matters. You can contact the Grievance Officer directly via email at clovantissystems@gmail.com .
Upon receiving your grievance, we will acknowledge it within 48 hours via email. A unique grievance ID will be generated and shared with you so you can track the status of your complaint. Our team, along with the Grievance Officer, will make all reasonable efforts to resolve your grievance at the earliest, generally within seven working days or as prescribed under applicable law. You will receive regular updates on the progress of your grievance via your registered communication method.
A grievance will be considered resolved under the following circumstances: when you receive a satisfactory resolution from our support team or Grievance Officer, when you do not respond to our communications within a reasonable period after a resolution is offered, or when a final resolution has been communicated in accordance with our policies and applicable law.
For any further queries or to initiate a grievance, please contact us at clovantissystems@gmail.com .
English
Women
Bottom Wear
Western Wear
Maternity Wear
Women's Inners
Men's
Men Traditional Wear
Men Western Wear
Men Inners